Technology Delivery Manager is responsible to enhance the CRM platform to support corporate business strategy. He/She must be a seasoned delivery manager with experience in end-to-end implementation of CRM platforms.

Responsibilities:

• Plan technical deliverables (including any system enhancements and upgrades) to meet project’s requirements within allocated budget and schedule.
• Plan & collaborate across different application teams to manage technical dependencies of the solution.
• Plan, monitor and manage risks/issues related to technical delivery.
• Provide status update related to technical delivery.
• Partner with System Analysts and Business Solution Specialist to collate, understand and finalize functional and technical requirements.
• Partner with Architects and Development Leads to ensure solution design complies with enterprise design principles, security and control standards.
• Partner with Development Managers in managing application teams to build the enhancements.
• Partner with Test Manager to ensure completion of System Integration Testing (SIT), User Acceptance Testing (UAT), performance / load testing and application security testing with quality results.
• Manage technical implementation plan across application teams – coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support
• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions.

 Requirements:

• A Bachelor in Computer Science, Computer Engineering, Information Systems or any related field with strong education in web/apps technologies and experience in banking industry preferred.
• At least 10 years of experience in developing and delivering global/regional IT capabilities for a multi-national/regional company.
• At least 5 years of leadership experience in managing IT delivery teams.
• Strong technical knowledge and experience in CRM platforms (e.g Microsoft Dynamics).
• Experience in actual systems development work, with prior coding, functional specifications and technical specifications and systems development and testing experience
• Good business domain knowledge in CRM (Sales and Servicing).
• Experience in communicating with technical stakeholders .
• Experience in implementing large-scale, highly available applications or other large project implementation.
• Proven result-oriented person with a focus on delivery.
• Good understanding and experience in software development cycle.
• Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders.
• Good problem solving, analytical, synthesis, system thinking and solutioning skills.

Interested candidates, please send your updated resume in Words format with recent photograph to us at talents@talentnex.com.

Only shortlisted candidates will be notified.

EA Licence No.: 13C6409

The System Analyst is responsible for understanding business requirements and translating them to Functional Specifications and Technical Design Specification and be involved in Customer Onboarding Program.

 Responsibilities:

• Assist project technical delivery/development manager for planning, developing, tracking, implementing Microsoft Dynamics CRM application.
• Lead team in functional requirements gathering, application technical design/implementation, interface development, security review and support.
• Will be involved in assisting in project tracking and controlling of application development phases and activities in compliance to IT Application policies, standards and procedures.
• Assist in managing business users, vendor and interface application team to ensure successful delivery of projects.
• Collaborate with cross-functional interface application teams.
• Prepare, review and ensure application features & functionalities adhere to business requirement and quality, including reliability, security and performance.
• Prepare and maintain documentation which will include but is not limited to SOPs and System Architecture Guides and Diagrams adhering to organizational templates, policies, and standards.
• Work with Testing team to formulate comprehensive system test strategy, test plan & test cases to align with project scope, quality requirements and targets.
• Manage release Change Management. Ensure changes are completed according to the project and/or release schedule.
• Assist to formulate implementation and deployment plan for system cutover.
• Support pre-project planning activities for technical delivery (eg. Requirement gathering, Impact analysis, solutioning, cost estimation).

 Requirements:

• A Bachelor in Computer Science, Computer Engineering, Information Systems or any related field with strong education in web technologies.
• Solid experience in functional requirement management and end to end requirement analysis.
• Solid experience in business process modeling and functional design.
• Solid experience in object-oriented design techniques, UML and object modeling.
• Experience with Scrum or similar agile development.
• Experience with Microsoft Dynamics 365 Customization and Configuration.
• Experience with regional CRM implementation will be a strong advantage.
• Experience in designing and implementing integration with .Net C#, MQ and Batch file.
• Strong analytical skills (critical thinking, problem solving, and decision-making skills) with a history of driving the development of large software components.
• Good interpersonal and communication skills, both verbal and written.
• Good business domain knowledge in Customer Onboarding, credit product and Telesales for retail customer segments will be an added advantage.
• A passion for learning and the willingness to solve problems

Interested candidates, please send your updated resume in Words format with recent photograph to us at talents@talentnex.com.

Only shortlisted candidates will be notified.

EA Licence No.: 13C6409